Privacy Policy

Who We Are

TouristLine Crete provides excursion booking services in Crete, Greece. For any privacy-related inquiries, you can contact us at info@touristlinecrete.com.

What Personal Data We Collect

During the booking process, we may collect:

• Full name
• Email address
• Phone number
• Hotel or accommodation name
• Pickup point
• Booking details (excursion, date, language, number of guests)
• Payment authorization status
• Partner or hotel booking source, if applicable

Why We Collect Data

• To process booking requests
• To confirm availability
• To contact customers
• To coordinate pickup
• To coordinate the operating arrangements for your excursion
• To process payment authorization, capture, and refunds through Stripe
• To provide customer support
• To comply with legal, tax, and business obligations

Data Sharing

We may share data with:

• Stripe – for secure payment processing
• Local operating providers, where needed to fulfil your booking
• Hotel or partner booking channels, when the booking originates from them
• Email service provider – for sending confirmations

Data Retention

Booking records are kept only as long as needed for business, support, tax, legal, and operational reasons.

Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Restrict processing
• Data portability, where applicable

Contact us at: info@touristlinecrete.com

How we use the data you submit

When you send a booking request through this website, we use the contact and trip details you provide to confirm availability, arrange your pickup or meeting point and follow up about your excursion. Information submitted via the contact form is used only to answer your message and, where relevant, prepare a booking. Payment details are processed by secure payment providers (such as Stripe) and are never stored on our own servers; we only receive a transaction reference and status. Customer support communication is kept for the time needed to resolve your booking and to meet our record-keeping obligations. If you enter your email address in the booking form but do not finish the booking, we keep your name, email address and the tour details you selected so that we can send you one reminder email within 48 hours. This is based on our legitimate interest in helping you complete a booking you started. We send no more than one such reminder and delete these details after 30 days. You can object at any time by replying to that email or writing to info@touristlinecrete.com.

Newsletter and reviews

When you subscribe to updates, we store your email address, the consent text shown at signup, the source of the signup, the timestamp and a unique unsubscribe token so you can opt out at any time from the link in our emails. When you submit a website review, we may store your name, email address, country, rating and review text for moderation. If the review is approved, only public review information such as name, country, rating, review text and date may be displayed on our reviews page. Your email address, booking details and any internal notes are never displayed publicly. Reviews submitted on Google are handled directly by Google and are subject to Google's own terms and privacy policy.

Communications about your booking

We may use the phone number, WhatsApp number or email address you provide to contact you about your booking request, pickup details, operational changes, support questions or urgent updates related to your excursion. These operational messages are based on the booking relationship and are separate from marketing emails, which require your separate opt-in.