TouristLine Crete

Complaints and Customer Support

How to raise a complaint with TouristLine Crete, what we need from you, and the steps we take to resolve booking issues.

How to Submit a Complaint

Email us with your booking reference, excursion date, name, and a short description of the issue at: info@touristlinecrete.com.

Process

  1. We acknowledge receipt of your complaint.
  2. We review the facts internally and contact the supplier/operator if needed.
  3. We respond with our proposed resolution or answer.

Response Time

We aim to acknowledge complaints within 2 business days and provide a substantive response within 14 days. More complex cases may take longer — we will keep you informed if so.

Alternative Dispute Resolution

If you are not satisfied with our response, you may seek resolution through a competent consumer protection body in your country or in Greece (General Secretariat for Consumer Affairs). Disputes that are not resolved amicably are subject to Greek jurisdiction.

Contact

info@touristlinecrete.com · +30 6944396376