TouristLine Crete
How TouristLine handles excursion cancellations, refunds, weather-related changes and supplier rescheduling.
This policy explains what happens when an excursion booking is cancelled by the traveller, declined because of availability, or changed for weather, safety or operational reasons, and how TouristLine handles authorization releases and refunds.
Cancellation by you up to 24 hours before the excursion start time: we refund the amount paid minus the card processing fee charged by our payment provider (Stripe), which the provider does not return to us. The fee is a small percentage of the amount (typically under 4%) and is shown in your refund confirmation. If your card was only authorized and not yet charged, the hold is released in full and nothing is deducted. Cancellations less than 24 hours before the start time, and no-shows: no refund. If we cannot confirm your seats, or the excursion is cancelled by us or the operator (for example due to weather or sea conditions), you receive a full refund or the card hold is released. Nothing is deducted in these cases. To cancel, contact us by email or WhatsApp and include your booking reference. Refunds are made to the original card; the time to appear depends on your bank.
If TouristLine declines a booking, the payment authorization is released automatically. No charge is made.
Cancellation by you up to 24 hours before the excursion start time: we refund the amount paid minus the card processing fee charged by our payment provider (Stripe), which the provider does not return to us. The fee is a small percentage of the amount (typically under 4%) and is shown in your refund confirmation. If your card was only authorized and not yet charged, the hold is released in full and nothing is deducted.
If we cannot confirm your seats, or the excursion is cancelled by us or the operator (for example due to weather or sea conditions), you receive a full refund or the card hold is released. Nothing is deducted in these cases.
Cancellations less than 24 hours before the start time, and no-shows: no refund.
Refunds are made to the original card; the time to appear depends on your bank.
To cancel, contact us by email or WhatsApp and include your booking reference: info@touristlinecrete.com · WhatsApp